Studio Grade: Store Policy
Type of Store: Website
Effective Date 26 day of November, 2021
All sales are FINAL. Refunds are not permitted.
All sale items and clearance items are FINAL. Refunds are not permitted.
All lashes are FINAL. Refunds are not permitted.
All apparel are FINAL. Refunds are not permitted.
Order processing begins immediately after an order is submitted. Order modifications are not permitted after an order is placed on our website. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Qualified return requests may be offered a store credit only. Customers are advised to contact our company within 7 days of receiving their goods to be eligible. Any request commenced after this 7-day time frame will be disqualified. Products being returned must be sent in the original packaging and be in resalable condition. Hair extensions cannot be combed, washed, brushed, cut, worn, colored or altered in anyway.
Returns can be sent to:
Studio Grade Inc.
18B-3200 Dufferin Street
Toronto, Ontario
M6A 0A1
Return requests can be made by email to: shopstudiograde@gmail.com
We recommend that all returns sent to us be covered with postal tracking and signature options. We are not responsible for lost items in transit. Customers are responsible for all return freight costs when qualified returns are accepted. Once your return item is examined and deemed to be resalable, a store credit will be generated. If you purchased your item during a promotion and the promotion has ended, your previous promotion does not apply to your new order. Store credits or gift cards cannot be redeemed for cash on any grounds.
NOTE: DUE TO THE DELICATE NATURE OF OUR LACE PRODUCTS (LACE WIGS, LACE CLOSURES, LACE FRONTALS), CANNOT BE RETURNED, EXCHANGED OR REPLACED ON ANY TERMS.
Replacements/Exchanges
We take extreme care and caution when dealing with your orders and guarantee a quality product. For our hair extension products, they can often be remedied with a simple wash and deep conditioning process. However, if you feel you’ve received a defective or unusual product we want to hear from you. Please notify a Customer Care Specialist within 7-calendar days from the date you receive your package.
Replacement/Exchange Voids
Using non-recommended products and processing on our hair extensions, such as perming, coloring, use of clarifying shampoos, natural shampoos, color lifting, rinsing, cutting, removing hair from the weft will immediately void your request for a replacement or exchange.
If your request for a defective product is denied, we will return the item in question back to the customer (via standard mail).
Limited Liability
Studio Grade Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any action, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. We do not accept liability beyond the remedies set forth herein, including products not being available after purchase. Studio Grade Inc. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except expressly provided herein. Customers agree that for any liability related to the purchase of products, Studio Grade Inc. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer.
Studio Grade: Terms and Conditions
Type of Website: Ecommerce
Effective date 26 day of November, 2021
These terms and conditions (the “Terms and Conditions”) govern the use of shopstudiograde.com (the “Site”). This Site is owned and operated by Studio Grade Inc. and operates as an ecommerce website.
By using this Site, you indicate that you have read and understand the Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Studio Grade Inc. and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account.
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate the Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
- Hair Extensions, Apparel, Lashes, All Products
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by exact information, descriptions, or images as we cannot guarantee the following:
- specific colors
- exact lengths (sometimes longer lengths are sent)
- exact weight (weights are varied within 95-105 grams)
You agree to purchase goods from our Site at your own risk.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard Delivery. Deliver takes approximately 5-10 Business Days.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods from us for delivery to a destination outside Canada your purchase may be subjected to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds
ALL SALES ARE FINAL
Consumer Protection Law
Where the Consumer Protection Act, or any other consumer legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. If there is a conflict between the Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Studio Grade Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any action, claims, losses, damages, liabilities and expenses including legal fees from your use of the site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Studio Grade Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of Ontario, Canada.
Severability
If at any time of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions and will be considered invalid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
18B-3200 Dufferin Street
Toronto, Ontario
M6A 0A1
Email: shopstudiograde@gmail.com
Studio Grade: Privacy Policy
Type of Website: Ecommerce
Effective Date 26 day of November, 2021
Studio Grade (the Site) is owned and operated by Studio Grade Inc. number corporation 9335315 CANADA INC.
Purpose
The purpose of this privacy policy (this ”Privacy Policy”) is to inform users of our Site of the following:
- The personal data we collect;
- Use of collected data;
- Who has access to the data collected;
- The rights of the Site users; and
- The Site’s cookie policy.
The Privacy Policy applies in addition to the Terms and Conditions of our Site.
Consent
By using our Site users agree that they consent to the conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data that you have provided your consent to is complete, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent: sending us an email to: shopstudiograde@gmail.com
Legal Basis for Processing
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data is collected automatically when you visit and use our site, we may automatically collect and store the following information”
- First and last name;
- Age;
- Date of Birth;
- Email Address;
- Phone Number;
- Address;
- Payment Information;
- Order Details; and
- Auto fill data.
This data may be collected using the following methods:
- Creating an account
- Newsletter sign up
- Delivery processes
How we Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
- Internal company analytics
- To improve customer experience
- Marketing initiatives
- Communication
- Delivery Service
Who we share Personal Data With
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it:
- If it is required for any legal proceeding;
- To prove or protect our legal rights; and
- To buyers or potential buyers of this company in the event that we seek to sell the company.
How Long we Store Personal Data
User data will be stored for 10 years.
You will be notified if your data is kept for longer than this period
How we Protect Your Personal Data
- On our Site we only collect vital information regarding your purchase and Studio Grade interests. We will never ask for unnecessary personal details.
- A customer data management strategy is developed to keep your data safe and secure.
- Password management tools are implemented to encrypt passwords or sensitive data.
- Authentic and Authorization controls are used to verify credentials.
- Data erasure process (For EU clients).
Your Rights as a User
Under this Privacy Policy and under the GDPR (EU clients), you have the following rights:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to data portability; and
- Right to object.
Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our data protection officer.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Shopstudiograde does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site and do not respond to browser-initiated DNT signals.
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. It’s purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
- Functional Cookies: Functional cookies are used to remember the selection you make on our Site so that your selections are saved for your next visits;
- Analytical Cookies: Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
- Targeting Cookies: Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
- Third-Party Cookie: Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: to monitor user preferences to tailor advertisements around their interests.
General Data Protection Regulation (GDPR)
EU Clients Only
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data to, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:
Nneamaka Onwuachi
Email: shopstudiograde@gmail.com
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office.
If you have any questions, concerns or complaints, you can contact our data protection officer:
Contact Information
Nneamaka Onwuachi
Email: shopstudiograde@gmail.com
